Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024 and beyond.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Insight & Thought Leadership
Boosting productivity will be key to capitalising on the green shoots of economic recovery
The economic mood across the UK should be a more positive one, with last week’s…
Taking a break? Holidays are good for you and your work performance
August is the peak holiday month when traditionally things slow down a little at work.…
Elevating the value of service as a profession in the hospitality sector
In what has been a busy week for economic data, the Office for National Statistics’ latest…
Head to Head with Alison Platt (Hargreaves Lansdown)
In our Head to Head series, our CEO, Jo Causon,…
BBC Radio 5 Wake up to Money: Jo Causon returns to discuss the latest in customer satisfaction
Jo Causon returned to BBC Five Live’s Wake up…
Head to Head with Chris Norbury (E.ON)
Our Head to Head interviews are a great opportunity to…
UK customer satisfaction levels remain low, threatening nation’s economic recovery
A landmark report on the state of customer service across…