Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024 and beyond.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Insight & Thought Leadership
Effective approaches to regulation can raise customer service standards and boost growth
One of the conundrums that we are faced with today is how to protect customers’…
Service and growth go hand in hand
Following our call for optimism this time last week, it was good to hear the…
A time for optimism: the importance of service leadership for a return to growth
As National Customer Service Week draws to a close, I hope you have all found…
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
To conclude a successful National Customer Service Week, we held…
Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers
As part of our National Customer Service Week celebrations, CEO…
Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign
In an interview on BBC Radio 5 Live, Jo Causon…
Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse
CEO Jo Causon on abuse of customer facing staff: "We…
Latest ServiceMark Achievers
Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.