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Set the
pace for customer service

The independent professional membership body for customer service, driving business performance through service excellence

We improve your business performance by enhancing your customer experience

Working with businesses, the public sector and Government to build the Service Nation – positioning the UK as a world leader in service and driving growth.

About the Institute

How we help supercharge your customer service

Develop your people

Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure & Benchmark

Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy Engagement

Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Enhance Your Profile

Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Set Service Standards

Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

A Critical Friend

A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research & Insight

Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice & Support

Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Service Reborn for Business Growth

This is a seminal time for service
 the world stands on the precipice of something both exciting and scary.

Will we be passive? Or will we be part of the rebirth of service?

Watch our video to discover more about Service Reborn

Join us and be a force for good

Insight & Thought Leadership

Thought Leadership

Events and Training

All events

Our Members

Zenith
Zenith
Network Rail (High Speed) Ltd
Network Rail (High Speed) Ltd
Historic-England
Historic England
WM Morrisons Supermarkets
WM Morrisons Supermarkets
Motability Operations
Motability Operations
Asda
Asda
IMServ
IMServ
Sky
Sky
Matrix SCM
Matrix SCM
OneFamily
OneFamily
TLF
The Leadership Factor
UKPN
UK Power Networks
Geberit Sales Limited
Geberit Sales Limited
Vaillant Group UK Ltd
Vaillant Group UK Ltd
portsmouth-water
Portsmouth Water Ltd
Karcher
Karcher
1st Central
1st Central
Armstrong Watson LLP
Armstrong Watson LLP
Giacom Logo
Giacom
Utility Regulation (Northern Ireland)
Utility Regulation (Northern Ireland)

We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

What is Servicemark?

Success Stories

View Success Stories
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