The UKCSI is the national measure of customer satisfaction. It's based on the results of an online questionnaire that is completed by a representative sample of 26,000 UK adults. These are the organisational results for the public–services (local) sector. The report also includes sector-level complaints information, such as the nature of the problem, resolution time and satisfaction with the final outcome. © Institute of Customer Service 2010. All rights reserved. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means – electronic, mechanical, photocopying, recording or otherwise.
The UKCSI is the national measure of customer satisfaction. It's based on the results of an online questionnaire that is completed by a representative sample of 26,000 UK adults.
These are the organisational results for the public–services (local) sector. The report also includes sector-level complaints information, such as the nature of the problem, resolution time and satisfaction with the final outcome.
© Institute of Customer Service 2010. All rights reserved. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means – electronic, mechanical, photocopying, recording or otherwise.
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