The UKCSI ranks organisations across 13 sectors based on a survey of 26,000 adults' customer service experiences. Read more →
Book your place at the UK's largest gathering of customer service opinion formers, March 23-24 2010.
Find out how to benefit from ICS membership
Back to top
The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 365 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
customerfirst - for news and views from the customer service world
UKCSI is the national measure of customer satisfaction. Join the panel and give us your views.