Achieve ICS ServiceMark to demonstrate your service levels to customers.
Link with like-minded people around the country……..find out how to join ICS seminars, conferences, study tours etc
What’s so special about a customer service Modern Apprenticeship? Find out more
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The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 365 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
customerfirst - for news and views from the customer service world
UKCSI is the national measure of customer satisfaction. Join the panel and give us your views.